Consumer purchases
Before digital delivery begins, contact support@iqlabtest.com promptly with the order identifier. If you have not requested immediate performance, the normal statutory withdrawal period may apply.
If you expressly consented to immediate delivery and acknowledged that the withdrawal right would be lost when delivery began, withdrawal may no longer be available after the report or digital content is unlocked. This does not remove remedies for content that is faulty, not supplied, or not as described.
Duplicate, failed, and unauthorized payments
Verified duplicate charges and payments for orders that were not delivered will be refunded to the original payment method after reasonable verification. Report suspected unauthorized use immediately and contact the payment provider or bank where appropriate.
Payment-provider processing times, bank delays, exchange-rate effects, and fees outside our control may affect when a refund appears.
Organization credits
A full organization-credit refund is available only while enough purchased credits remain unreserved and unconsumed. Reserved or consumed credits cannot be treated as unused. Approved refunds create an auditable reversal rather than deleting the original transaction.
Nothing in this policy limits mandatory rights. Contact support@iqlabtest.com with the account email, order number, reason, and relevant evidence.
QUESTIONS
Frequently asked questions
Can I get a refund after downloading a report?
Not normally where valid express consent and loss-of-withdrawal acknowledgement were captured before immediate delivery, but statutory remedies remain for non-conforming or undelivered content.
How are approved refunds paid?
They are returned through the original payment method where possible.